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Return & Refund Policy

At ELYON STORE LTD, your satisfaction is important to us. We want you to shop with confidence and have a positive experience with every order.

1. Returns

We accept eligible returns within 14 days of the delivery date.

If you wish to return an item, please ensure that the product is returned in its original condition. Where applicable, the item should also be returned with its original packaging.

Items that do not meet the applicable return requirements may not be eligible for a refund.

2. Return Process

If you would like to return an item, please contact our customer support team and provide the relevant order details.

Our team will provide any necessary instructions regarding the return process.

Please ensure that the item is properly packaged and returned in accordance with the instructions provided.

3. Product Inspection

Once we receive your returned item, it will be received and inspected to determine whether it meets the applicable return requirements.

After the inspection is completed, we will review your return request and process the refund in accordance with our Return & Refund Policy.

4. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

The time required for the refund to appear in your account may vary depending on the original payment method and the relevant payment provider.

5. Return Eligibility

To be eligible for a return:

  • The return must be requested within 14 days of the delivery date.
  • The item should be returned in its original condition.
  • Where applicable, the item should include its original packaging.
  • The returned product must be received and inspected before the refund can be processed.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

ELYON STORE LTD
Company Number: 17372851

Address:
8 Garden Court, Gardenia Avenue
Luton, LU3 2PE
United Kingdom

Phone:
+44 7882 766794

Our team is available to assist with questions regarding returns, refunds, orders, and other customer enquiries.

7. Important Information

Return and refund processing times may vary depending on the circumstances of the return and the original payment method. We aim to process eligible requests as efficiently as possible while ensuring that returned products are properly received and inspected.

Thank you for choosing ELYON STORE LTD.

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